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There’s probably no silver bullet, but you could do a lot worse than to listen to some of the UK’s most successful business people talking about what it takes to start up a really great business.

Hear top entrepreneurs’ tips on starting up a business from Simon Woodroffe, Founder of the YO! Company, Jacqueline Gold, Chief Executive of Ann Summers, Miles Templeman, Director General of the Institute of Directors, Tim Smit, Co-Founder of the Eden Project, Julien Metcalfe, Founder of Pret A Manger, Sahar Hashemi, Founder of Coffee Republic, Steve Mills, former CEO of MRI Network Worldwide, and John Madejski, Chairman of Reading Football Club.

Trust and credibility are big, big issues on the web. There are millions of websites out there, and not all of them are reputable. We web users are a suspicious bunch. How can your new start up website win our confidence?

Here are 10 ideas:

  1. Prove your authenticity by outlining the company background in the ‘About Us’ section: tell the company story.
  2. Make sure your content is fresh: add new content regularly, and date it so readers can see the site is not stale.
  3. Use 3rd party evidence – testimonials, endorsements and case studies from your customers. Highlight these and update them regularly; they’re a really important credibility builder for your business.
  4. Show there’s a bona fide company behind the company website: give full contact details and an address.
  5. If people get in touch via your website make sure they receive a swift reply.
  6. Cut the gobbledygook: use plain English, not jargon, business waffle or marketing speak.
  7. Tell them about the people in the company: create bios; use photos; participate in online social networking and link to these sites.
  8. Make sure the copy is free of typos and grammatical errors.
  9. Fill your site with authoritative, educational content focused on solving customer problems.
  10. Invest in professional-looking design, intuitive navigation and clear company branding on all pages of the site.

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Some time ago I blogged about how a failing local Fitness Club had been taken over and turned around by a new, enthusiastic management team.

18 months down the line and I am happy to report that the club is still going from strength to strength. Indeed, it is so popular that it’s restricting new memberships.

The secret? Customer service and attention to detail. It is honestly that simple.

It is not the best appointed fitness club in the world, there’s no pool or sauna. Perhaps that’s why it doesn’t attract poseurs.

The staff all know you by name, offer sensible advice and tips, and help you get the most out of a short trip to the gym.

I know some people use their gym as a social activity. But for me, I just want to concentrate on the fitness while I’m there, so it suits me. I get enough socialising down the pub, thanks!

I wish I could link you to their website… but they don’t have one. Which, if you think about it, only strengthens the case for good old-fashioned word of mouth. They have built the business on referrals. Power to them.

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We’ve all heard that saying let’s not reinvent the wheel.  For a lot of great businesses lack of originality is not an archilles heel, but the absolute essence of their product and of course, their success.

People tend to over-think and over-complicate what it means to be “clever” in business. Too often, people feel they need to engineer something from scratch in order to truly create a unique and highly needed business thing. But the truth is, many of the world’s most successful businesses have found their success by taking an existing (business) idea and either copying it wholesale, or modifying it slightly – and then making their mark in a slightly different market.

I’m not talking about breaching intellectual property rights here.  That’s not a good idea.  But opening up a Pizza shop could be a brilliant business idea in a certain location – even though it is not a fabulously clever, new business idea.

How about fixing a problem that frustrates you?  Most of us see areas for improvements in things around us on a weekly – if not daily – basis. And what we sometimes fail to realise is that those problems or inconveniences we come across every day are probably being felt by numerous other individuals just like us.

So if you’re looking to start up your own business but don’t know how to come up with an idea, simply look around you.  Perhaps there is an idea right under your nose which doesn’t need inventing after all.  You could just find yourself with a new business in a matter of days!

If you MUST advertise, or feel an overwhelming desire to pay lots of money to see your company in print, then for goodness sake THINK about your advert and what the person reading it needs.

Here are my top five DON’Ts for advertising:

  1. DON’T write long and waffly copy – keep it short, sweet and to the point
  2. DON’T forget to include your contact details … seriously, there are companies that forget these.  How can potential customers get in touch?
  3. DON’T use a small font that makes the advert hard to read … especially if you are using a small font to fit in more copy – read tip 1 again
  4. DON’T use a stock photo or image that most others in your industry use as you will just blend in with everyone else … a quick search of osteopaths in the yellow pages will show you what I mean
  5. DON’T forget a call-to-action … this is a reason for the reader to call you and not to get in touch with the company advertising next to you.  A free report or discount with a code to quote (so you know which advert they are responding to) will work wonders.
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Economic downturns tend to be self fulfilling. We all help to drive market conditions, so if we all decide to ‘batten down the hatches’, and become more risk averse we all contribute to prolonging a downturn. However though it may sound counterintuitive, an economic downturn is as good a time as any to start a new business.  This short article discusses how entrepreneurs can bootstrap their way to success, by describing what it means in practise and suggesting some benefits to bootstrapping.

While certain businesses will struggle to get off the ground in a recession (in particular ones that require significant investment), for others, the time is as good as any to take the plunge. For a start, there tends to be a wider pool of qualified candidates available to work as unemployment rates increase. Similarly some companies may reign in marketing spend so there is a greater opportunity to market at more competitive rates. Finally, there are also stronger disciplining forces at play when conditions are tougher as people keep a much closer eye on outgoings. In short, it is a perfect time to bootstrap a start-up.

What is bootstrapping?

The phenomenon of bootstrapping is simply starting a business without external funding such as venture capital (VC) funding. The aim is to maintain a strict discipline on cash flow by managing costs very closely and trying to get the company up and running as cheaply as possible. By ensuring as low a cash burn rate (rate at which a company uses up cash) as is feasible, you increase the chances of your business succeeding. Similarly, without any debt repayments or obligations to shareholders you can afford to be more flexible with your idea. Other commentators, such as Seth Godin, believe bootstrapping is as much a state of mind (1) as anything.

Of course, bootstrapping is not possible for all start-ups as it will depend on a number of factors ranging from the nature of the product or service, whether the business is capital intensive or not, and whether low-cost guerrilla-marketing techniques are suitable in the industry context, etc.

What does it mean in practise?

For me, bootstrapping means behaving very smartly at every cost point, given there is no external investment in the business.  It means entrepreneurs consume business essentials only and are constantly looking for innovative means to substitute costs out of operations.  It means resourcefulness, and plays to the fact that larger companies are less nimble than start-ups.

The phenomenon of bootstrapping can be viewed in stark contrast to the excesses of the ‘Dot-com’ boom.  During this period, companies secured significant funds from financiers and some of these investments were squandered or invested in non-revenue-generating assets such as perks. This profligacy typified a classic case of the ‘Principal Agent problem’ (2), which occurs when the incentives of management and investors are not aligned and management (agents) spends money on items (perks) which are not aligned to generating a return for investors. These included water features in receptions, chill-out rooms replete with table football, offices in prime locations and generous expense accounts. With bootstrapping there is no scope for excess. The sole focus is getting the company running without incurring any non-essential costs.

What are the benefits of bootstrapping?

One immediate benefit of bootstrapping is that you are not reliant on outsiders for funding. As a result there is greater flexibility afforded you, the entrepreneur, as you put your ideas into practise.

Similarly, if the business fails to take off it is less painful to exit as the cash burn rate will have been low, so there are no significant losers. However, if the business takes off the rewards are not dispersed to third parties.  Once there is proof of concept and evidence of demand, it is a lot easier to secure financing at more favourable rates.

Finally, with bootstrapping, incentives tend to be aligned so those that invest their time are rewarded accordingly, which typically leads to greater focus and reduced agency costs (see Principal Agent problem above).

Bootstrapping ideas

Bootstrapping includes outsourcing certain activities, so you pay on a usage basis rather than bearing the full cost. It also means negotiating hard with every supplier you deal with and eschewing capital expenditure in favour of renting or leasing. The following represents a list of some typical bootstrapping behaviour:

* Purchasing office equipment on eBay
* Using a virtual office assistant system rather than a full-time secretary
* Choosing efax solutions rather than buying a physical fax machine
* Using Open Office or Google Docs for word processing instead of Microsoft Office
* Promoting your offering through blogs, commenting on blogs and other relevant forums
* Hiring staff that are generalists and are happy undertaking a range of varied tasks
* Remunerating staff with stock options rather than high salaries

Additional examples can be found in Jason Calacanis’ excellent article called ‘How to Save Money running a Start-up’ and the article by Guy Kawasaki entitled ‘The Art of Bootstrapping’.

The Starbucks office

A major cost for any new business is rent. However, increasingly it is becoming more popular for people to start from their home or a small, flexible rental arrangement.  As a result of these trends and the increased ubiquity of wireless, more and more companies are bootstrapping by using Starbucks as their meeting rooms.

Dangers of bootstrapping

While certain aspects of bootstrapping are clearly useful, it is important not to overstep the line. There needs to be some reasonable amount of cash available. Excessive thrift can be counterproductive and can send out the wrong signals to staff, customers and prospects alike. The objective is not to become compulsive in managing the costs or to expect a company to successfully develop on nothing. As always it is a question of balance. You do not want to lose credibility by being noticeably focused on bootstrapping, but you do want to manage your cash position to move the company forward.

Summary

Bootstrapping is an increasingly popular way to start a business, regardless of the economic conditions. Naturally it is more conducive to certain businesses, such as Internet based businesses, where initial costs can be managed until there is clear evidence of demand. Once the idea you are bootstrapping gains traction and revenue begins to increase, you may then need to switch out of bootstrapping mode. At this point it may be appropriate to seek external funding from the likes of VCs. However once you have proven the concept, the risk for investors reduces a little and hence you should capture more of the upside as you need to give away less equity. In short, the aim of bootstrapping is to keep a low cost base to ensure you can gain a foothold in some market and to generate a sufficient return so you can then assess how best to proceed.

[1] http://www.changethis.com/8.BootstrappersBible

[2] http://en.wikipedia.org/wiki/Principal-agent_problem

Are you Alice in Wonderland or an Army General?

“Would you tell me, please, which way I ought to go from here?” asked Alice.

“That depends a good deal on where you want to get to” said the cat.

“I don’t much care where …” said Alice.

“Then it doesn’t matter which way you go” said the cat.

If, like Alice, you don’t much care in which direction your company goes then knee-jerk (or ad-hoc) marketing will serve you well.  If, on the other hand, you know where you want your company to be then a marketing plan will get you there.

By reading this far you must want to be an army general, someone who has a clear plan of what must be achieved and how before you send the troops in.  In that case, well done you, as you will get the results you want much quicker by having a plan.

In its simplest form a marketing plan must answer these five questions:

  1. Who do you need to reach? Profile them, i.e. where do they go, what do they do, what do they read, what do they listen to/watch, what websites do they go to, etc.
  2. What do you need your business to achieve? list your ultimate desired results and give them measurable targets (don’t choose more than three)
  3. What are your marketing objectives? list what you want your marketing to achieve and give them measurable targets, e.g. crack into a particular magazine, increase unique web visitors by x%
  4. How are you going to reach customers? For example, direct mail, events, news releases, networking, podcasts
  5. What key messages do you need to communicate? This will make what you say consistent and targeted.

Once you know what you want to achieve and do then make a list of what you are going to do each month, for a minimum of six months, and DO IT.

Here are my top tips for an effective marketing plan:

  1. Set clear, realistic and measurable objectives
  2. Set deadlines for meeting objectives
  3. Set a budget for the campaign and schedule activities accordingly
  4. Ensure one person is responsible for the plan’s execution and delivery
  5. Regularly review your progress – learn from your achievements and failures and amend the plan accordingly – your plan shouldn’t be set in stone.

So, are you an Alice or a General?  It’s your call.

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If you haven’t already heard of it, ‘Spotify’ is the new way to listen to music. Well that’s certainly the case around our office at least! This start-up has become extraordinarily successful in an extremely short space of time by offering its users legal and free access to a huge library of music.  Registered users can share songs and playlists with friends. It even allows you to work together on collaborative playlists.  In today’s society of social networking where people expect access to the things they want instantly, and also to be able to share that experience instantly, Spotify has ‘spotted’ a gap in the market. 

Social technology is now so accessible and changing so quickly that there are plenty of opportunities for new businesses to thrive, even in an already saturated market. The trick is to find your businesses unique selling point. For Twitter it was ‘less is more’. It decided to limit its user’s updates to 140 characters, and so micro-blogging was born. 

Spotify proves that, even in a recession, a new business start-up with a good idea and proper planning can still become successful. So what are you waiting for?

 

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What’s the difference between networking and marketing? Not that much. As a start-up business, you are unlikely to have the funds to pay for an advertising campaign or other publicity. The main burden of letting people know that you are open for business falls on you. Thus, you need to overcome any shyness or reservations you may have about marketing your business.

Have business cards on you all the time, including during social time. This is where you will pick up lots of your work. Once you start chatting, most people are interested in what you do. Without forcing your product or service on them, you can always seem professional by letting them know what you offer and having your contact details to hand. There is a huge difference between basic marketing and being irritating. Calm, professional marketers state what they do in a clear, charming way. If the reaction of the other person is reasonably positive, they might hand over a card. It’s amazing how, months later, the phone can ring and a potential new customer says ‘I met you once and now I have a need for what you do …’

This is a vital hurdle to overcome, particularly if you have a shy or reticent nature. Who do you think will be the better client? The one you cold-called and had a rather earnest meeting with? Or the one you met socially who decides to give you business in their own time? Speculative business meetings are no more scientific than interviews. They are based mainly on intuition. Yet if you already know you can get on socially with someone, or that they have a little insight into your private life, the chemistry part of the equation is already in place.

A final word on social media and social networking. There are businesses where this can be very appropriate, and used as an excellent tool to promote contact, discussion, and possibly business. However, it is easy to fall into the trap of twittering on your computer all day and strangely discovering that you haven’t got anything done, met anybody in person, or done any business. Try to keep this is perspective. Whilst everybody else is pursuing the latest fad, make sure that you are still talking to people, having meetings, and interacting with the real, rather than just the virtual, world.

These views are taken from ‘Running Your Own Business’.

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As an accountant I am often flabbergasted by some of the myths which exist about Accounts and Tax. I am not sure where these myths come from but the sentence usually starts with “my friend down the pub told me ……..”

Sounds familiar?    Well here are my top five myths starting with:

 
There are ways to pay no tax if you set up a limited company
My polite response to such a statement is that if this was the case then everyone would do it!Personally, I think there is confusion with the fact that there is no additional income tax to be paid on dividends (up to the higher rate threshold). However, dividends would have been paid to the shareholder after corporation tax had been deducted! So tax has been paid, albeit by the company.
 
You have to be good at maths to do accounts
Well you do have to add up and subtract some numbers but with calculators and spreadsheets this really isn’t too difficult. There are also some very easy to use software packages about if your needs are a bit more advanced.  However, I would recommend that you agree your accounting system, whether it be manual, spreadsheet or software, with your accountant in advance. You would be surprised how much of an influence this could have on your fees.
 
Your accounts have to be prepared by a qualified accountant
Not only is this incorrect but your accounts can be prepared by anyone. In fact anyone can call themselves an accountant!  Whilst accountants who are members of the recognised accounting bodies are regulated eg, ICAEW, AAT, ACCA, ACA to name a few, the fact is that there are no overall regulations in place which applies to someone calling themselves an accountant.  So how do you ensure that your accountant knows what they are doing? Well like anything, I would suggest going on recommendation.
 
HMRC get everything right
If I had a pound for every time I have received a frantic phone call or email from a client who has received an incorrect bill from HMRC then I might not be rich but I would have a few quid in the bank, after tax of course!  In fact I received a call from a client this week who had just received a tax bill for £67,000. Clearly wrong and sorted out in minutes.  Don’t just assume that all correspondence from HMRC is correct. Like anyone, they do make mistakes and it is always worthwhile checking. Especially if the bill is higher than you expect.  Your accountant should always verify the tax calculation and advise on any amounts due. So don’t be afraid to query anything you get through from HMRC.  They are not always right.
 
All companies need an audit
Not true at all. In fact most companies would be classified as ‘small’ and would not require an audit.  So what is small?  Generally, if your company has a turnover of less than £6.5 million and a balance sheet total of not more than £3.26 million then no audit is required. There are some exceptions to these rules so it is worth checking but an audit should be one less thing to worry about.
 
One final myth which didn’t quite make it to my list …
All accountants are boring.
Not sure I can dispel that one though!!
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